Contact support

Outcome: You will send a support request with everything needed for a fast, useful answer.

If a page in ReMarkSync shows Get help, use it: it saves a diagnostics file and prepares the email for you. See Get help for a page.

Email support directly

Email supportsupport@remarksync.comOpens your email app with this address filled in.→

If you write to support without Get help, include:

1. Your ReMarkSync version, shown in the app title bar.
2. Your computer: Windows or macOS, and its version.
3. What you expected and what happened. One or two sentences is enough.
4. The exact message ReMarkSync shows, from the Dashboard or Activity.
5. The diagnostics file, if you choose to attach it.

Support replies from the same address. You never need to share your Microsoft password or your note content, and no ReMarkSync message will ask for them.

Your notes stay private

Attach a diagnostics file only if you choose to. It stays on your computer until you save and send it yourself, and it leaves out page names and folder paths unless you include them. See Get help for a page.

Other resources

• Fix a sync problem: the quickest checks, which solve most problems.
• Release notes: check whether your issue is already fixed in a newer version.
• Feature support: what is supported today.
• Privacy and security: what ReMarkSync’s servers do and do not receive.

Next stepFix a sync problemWork through the quickest checks when a change is missing or an error appears.